Uber Carshare / Car Next Door

Car Next Door was Australia's peer-to-peer carsharing platform, acquired by Uber in 2022 (Uber Carshare was then closed by Uber in 2024). I joined as Fleet Manager in 2016 and progressed through Product Manager roles to Strategy & Operations leadership, playing a key role in scaling the business from startup through acquisition and integration into Uber's global mobility platform.

2024 – Policy, Safety & Risk Programs Lead

2024 | Hybrid – Sydney, Australia

Led strategic frameworks for safety, compliance, and data governance during Uber Carshare's integration into Uber's mobility ecosystem.

Owned vehicle safety policy overhaul, including deactivation frameworks and safety dashboard implementation
Coordinated review and resolution processes for critical safety issues across the fleet
Developed data privacy, retention, and deletion frameworks aligned with global standards
Managed compliance initiatives for regional regulatory requirements
Oversaw policy reviews for operational processes including fuel refunds and income reporting
Continued OKR program management and quarterly planning processes

2021–2023 – Senior Associate, Strategy & Operations

Sep 2021 – 2023 | Hybrid – Sydney, Australia

Led strategy, planning, and governance through the acquisition and the rebrand from Car Next Door to Uber Carshare.

Designed the OKR refresh, strategy-setting timeline, and executive approval cycle, and aligned it with global Uber teams
Facilitated company-wide retrospectives and turned that feedback into governance improvements
Wrote the organisational governance documentation, decision-making frameworks, and team charters
Consolidated performance tracking so financial, operational, and OKR data sat in one view, including monthly executive reviews
Supported rebrand decisions, internal communications, and the integration frameworks between Uber and Car Next Door
Coordinated safety and risk OKRs, including policy implementation and critical incident handling
Built and presented EV program dashboards, and partnered with Growth and Product on campaigns to increase EV supply
Launched the complaints reporting system, with analytics and frontline training, so the business met AFCA requirements
Set up cross-functional prioritisation across squads and regions

2020–2021 – Product Manager | Operations

2020 – Sep 2021 | Sydney, Australia

Shifted focus to operational systems, customer journeys, and foundational policy development.

Launched Key Swap so owners could join without a full in-car installation. By the Uber acquisition, 10,000 cars were on the platform and 60% used Key Swap
Drove optimisation projects for customer onboarding and trip start efficiency and reliability
Coordinated growth experiments between Product and Operations teams
Developed data tracking frameworks for operational metrics
Initiated policy documentation and procedural governance for operations activities
Strengthened consistency and accountability across operations teams through early accountability frameworks

2018–2019 – Product Manager | Growth

Apr 2018 – 2019 | Sydney, Australia

As Car Next Door's first product manager, focused on product analytics, marketing optimisation, and conversion growth.

Supported growth initiatives including checkout optimisation and first-trip conversion improvements
Conducted A/B testing, data analysis, and performance reviews for new user flows
Implemented marketing automation integrations to improve communication targeting
Collaborated with cross-functional teams on pricing experiments and growth campaigns
Delivered data-driven reports and annotated charts to senior leaders
Developed processes for project prioritisation and growth strategy planning

2016–2018 – Fleet Manager

Mar 2016 – Mar 2018 | Sydney, Australia

Managed sales and operations teams to scale the platform nationwide.

Managed sales and operations teams to onboard new vehicles nationwide
Launched Brisbane and quadrupled weekly installs
Optimised fleet utilisation and reduced operational costs through data-driven strategies
Improved customer experience and retention through targeted service improvements